Shipping policy

Shipping Policy

This Shipping Policy describes how Glimdex Inc (“we,” “us,” or “our”) processes and delivers orders placed through our online store.

Business Information

Company Name: Glimdex Inc
Address: 2205 E Pershing Blvd Ste 2, Cheyenne, WY 82001, United States
Email: info@glimdexmade.com
Phone: +1 (208) 272-5528

Shipping Area

We currently ship within the United States only.

Orders with shipping addresses outside our supported delivery area may be canceled and refunded to the original payment method.

Shipping availability for individual destinations will be confirmed at checkout.

Order Processing

Our store offers holiday decorations, decorative ornaments, creative hanging accessories, and other seasonal decorative products.

Most orders are processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing may take longer during major holidays, promotional events, or periods of high order volume.

If an item requires additional preparation or has a different processing timeframe, this information will be provided on the product page or during checkout.

Shipping Methods

We may use USPS, UPS, FedEx, or other qualified shipping carriers.

The selected carrier depends on the delivery location, package dimensions, product weight, and available shipping services.

We choose appropriate shipping methods based on the characteristics of each order.

Shipping Costs

Shipping charges are calculated and displayed at checkout.

We offer free standard shipping on eligible U.S. orders of $68 or more.

The $68 minimum is calculated after discounts or promotional codes and excludes taxes and shipping charges.

Orders below $68 are subject to the applicable shipping fees shown at checkout.

Any additional charges for expedited shipping or special handling will be disclosed before payment.

Delivery Times

Estimated delivery times will be displayed at checkout when available.

Delivery estimates are separate from processing times and generally begin once the package has been transferred to the carrier.

Actual delivery times may vary due to shipping destinations, carrier operations, weather conditions, public holidays, seasonal demand, or circumstances outside our reasonable control.

We make reasonable efforts to ship orders within the stated timeframe.

Shipping Delays

If we cannot ship an order within the promised timeframe, we will notify the customer and provide updated shipping information when available.

Where required by law, customers may agree to the revised shipping timeframe or cancel the affected order and receive a prompt refund.

If an order cannot be fulfilled, we may cancel it and refund the applicable payment to the original payment method.

Order Tracking

Tracking information will be emailed to customers after shipment when available.

Customers can monitor delivery progress through the carrier's tracking system.

Please allow time for tracking information to appear after the carrier receives or scans the package.

Shipping Address

Customers must provide accurate and complete shipping information, including:

Recipient's name
Street address and apartment or unit number
City, state, and ZIP code
Contact information

If you discover an address error, contact us as soon as possible.

We will attempt to correct the address before shipment when feasible. Address changes cannot be guaranteed after a package has been shipped.

Additional shipping charges may apply if a package must be resent because of incorrect or incomplete information supplied by the customer.

Product Packaging

Our holiday decorations and hanging ornaments may vary in size, shape, material, and construction.

Items are packaged using suitable protective materials based on their characteristics. Fragile ornaments, decorative figures, and products containing multiple components may require additional cushioning or protective wrapping.

Minor differences in color, texture, stitching, or decorative finish may occur depending on the product's materials and construction.

These variations are not necessarily defects unless they affect the product's quality, intended use, or safety.

Decoration Safety and Handling

Our decorative products are intended for their stated decorative purposes.

Unless specifically identified as toys, decorative ornaments should not be treated as children's toys.

Some items may contain small components, hanging cords, detachable decorations, or fragile elements.

Customers should:

Keep small ornaments and loose components away from young children and pets.
Avoid placing decorations near open flames, candles, or excessive heat.
Use appropriate hooks or supports when hanging ornaments.
Handle fragile or delicate decorations carefully.
Remove shipping materials and protective packaging before display.
Stop using any item that develops broken, sharp, or potentially unsafe components.

Always follow the product-specific instructions and warnings.

Damaged, Defective, or Missing Orders

If an order arrives damaged, defective, incomplete, or appears to be missing in transit, please contact us as soon as reasonably possible.

To help us investigate, provide:

Your order number
A brief explanation of the issue
Clear photographs of the product and packaging, when available
Details of missing or damaged components

Please retain the item and its packaging when practical until the issue has been reviewed.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution under our Refund & Return Policy and applicable law.

If a shipment is marked as delivered but cannot be located, contact us so we can review the tracking information and assist with the next steps.