Refund policy

Refund & Return Policy

At Glimdex Inc, we want customers to shop with confidence. This Refund & Return Policy explains how we handle returns, refunds, replacements, and related requests for orders placed through our website.

Policy Coverage

This Policy applies to purchases made through our official website and delivered within the United States.

We offer holiday decorations, creative hanging ornaments, seasonal decorative accessories, and related decorative products.

30-Day Return Period

Customers may request a return within 30 calendar days after delivery, unless a different condition was clearly disclosed on the product page before purchase.

Requests submitted after 30 days may not qualify under our standard return policy.

This timeframe does not limit rights or remedies provided by applicable consumer protection laws for defective, unsafe, or incorrectly supplied products.

Return Eligibility

To qualify for a standard return, products should generally be:

Unused, clean, and in their original condition.
Complete with all supplied decorative pieces, accessories, and components.
Free from damage caused by improper handling or use.
Returned with original packaging when reasonably available.
Accompanied by proof of purchase, such as an order number or confirmation email.

Products sold as sets should be returned with all included items.

Decorations showing signs of use, unauthorized modifications, missing components, or damage occurring after delivery may not qualify for a full refund under our standard return conditions.

These requirements do not override applicable rights involving defective, damaged, unsafe, or materially misrepresented products.

Holiday Decorations and Ornament Returns

Our collection may include decorative hanging ornaments, seasonal figures, textile decorations, and other creative accessories.

Some products may feature delicate details, fabric elements, decorative stitching, or natural material variations.

Minor differences in texture, color, shape, or finishing may occur and are not automatically considered defects when they do not affect the product's intended use, quality, or safety.

For standard returns, ornaments and decorative sets should include their original components and accessories.

Customers should avoid using items with broken attachments, sharp edges, damaged hanging loops, or other potential safety concerns.

If these conditions are present upon delivery or result from a suspected product defect, please contact us for assistance.

Personalized and Final Sale Items

Customized, personalized, made-to-order, or special-request products are generally excluded from standard change-of-mind returns unless they arrive damaged, defective, unsafe, or materially different from what was ordered.

Items clearly marked Final Sale, Clearance, or Non-returnable may also be excluded from standard returns where permitted by law.

Any such restrictions will be disclosed on the product page or during checkout before purchase.

Holiday or seasonal products are not automatically excluded from returns solely because of their seasonal nature.

These restrictions do not remove mandatory consumer rights.

Return Authorization

Please contact our customer support team before sending any item back.

Return destinations may vary depending on the order. Do not send returns to our business address unless our support team specifically instructs you to do so.

Email: info@glimdexmade.com
Phone: +1 (208) 272-5528

When requesting a return, please provide:

Your name
Order number
Product you wish to return
Reason for the return
Clear photographs when needed to evaluate the issue

After reviewing your request, we will provide return instructions and the appropriate return address if the request is eligible.

Unauthorized returns or packages sent to an incorrect address may experience processing delays.

Return Shipping Costs

If a return results from our error, including an incorrect item, confirmed manufacturing defect, or damage occurring before or during delivery, we will provide an appropriate return solution.

When a physical return is necessary, we will provide a prepaid return label or reimburse reasonable return shipping costs, as appropriate.

For change-of-mind returns, personal preferences, or products ordered incorrectly by the customer, return shipping costs are generally the customer's responsibility.

Original shipping charges are normally non-refundable for change-of-mind returns unless otherwise stated or required by law.

We will explain applicable return shipping responsibilities before an approved return proceeds.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, unsafe, or different from what you purchased, please contact us as soon as possible, preferably within 7 calendar days after delivery.

Please include:

Order number
Description of the issue
Clear photographs of the affected item
Packaging photographs, where relevant
Details of missing or damaged components

The 7-day reporting recommendation helps us investigate shipping-related issues promptly. It does not eliminate applicable rights concerning defects or safety concerns discovered later.

After reviewing the request, we may offer a replacement, partial refund, full refund, or another suitable resolution depending on the circumstances and applicable law.

Please keep the item and packaging when practical until the review is complete.

If a decoration presents a potential safety hazard, stop using it immediately and keep it away from children and pets.

Missing Parts and Accessories

Some ornaments and decorative sets include multiple hanging pieces, strings, attachments, or decorative accessories.

If an order is missing an essential component or contains an incorrect item, please contact us.

We may request photographs or additional details to verify the issue.

Depending on availability and the circumstances, we may provide a replacement component, replacement product, refund, or another appropriate solution.

Do not hang or display an item if missing or damaged components make it unsafe.

Refund Processing

After an approved return is received and inspected, we will notify you of its refund status.

If approved, the refund will be initiated to the original payment method.

Please allow approximately 7–14 business days after the refund has been processed for the funds to appear in your account.

Actual timing depends on your bank, card issuer, or payment provider.

Refunds required by law will be issued within the applicable legal timeframe.

If an approved refund has not appeared after the expected processing period, please contact us.

Exchanges

We do not currently offer direct exchanges for changes in color, style, personal preference, or product selection.

If you would like another product, please return the original item under this Policy and place a new order.

Damaged, defective, unsafe, or incorrectly supplied items may qualify for replacement or another appropriate resolution without requiring a separate purchase.

Gift Orders

Approved refunds for gift purchases are generally issued to the original payment method used for the order.

We normally cannot issue refunds directly to gift recipients unless otherwise approved or required by law.

Gift recipients may contact customer support for assistance with damaged or defective products.

Proof of purchase may be required.

Order Cancellations

Please contact us as soon as possible if you wish to cancel an order.

We will make reasonable efforts to accommodate cancellations requested before shipment.

Once an order has been handed over to the carrier, cancellation may no longer be possible.

Eligible items may still be returned after delivery according to this Policy.

If we cancel an order after collecting payment, the applicable refund will be issued to the original payment method.

Product Care and Safety

Holiday decorations and creative ornaments should be handled and displayed according to their intended purposes and product-specific instructions.

General care recommendations include:

Gently dusting decorative surfaces with a soft, dry cloth.
Avoiding excessive moisture unless the product instructions permit it.
Keeping ornaments away from open flames and excessive heat.
Handling fragile details and hanging attachments carefully.
Storing seasonal decorations in a clean, dry place.
Avoiding harsh cleaning chemicals that could damage materials or finishes.
Keeping small parts, cords, and delicate ornaments away from young children and pets.

Unless specifically identified as toys, decorative ornaments are not intended for children's play.

Damage caused by improper use, unsuitable storage, unauthorized alterations, ordinary wear and tear, or failure to follow reasonable care instructions may not qualify for a standard refund.

These conditions do not limit legal rights concerning defective, damaged, or unsafe products.